At payoflex Private Limited, customer satisfaction is our highest priority. We strive to deliver reliable and high-quality services to all our users. However, if you are not satisfied with any of the services provided by us, you may request a refund, subject to the terms and conditions set out in this Refund Policy.
We encourage all users to carefully read the details, terms, conditions, and applicable guidelines relating to each product or service before making a purchase or availing any service through the payoflex Platform, as these contain important information regarding the respective offering.
Where a genuine concern or service-related issue is raised, payoflex will review the matter and conduct an appropriate investigation. If the claim is found to be valid and eligible under this Refund Policy, the applicable refund will be processed in accordance with our internal procedures and applicable laws.
If you wish to cancel any service, you may submit your cancellation request by contacting us at salesinfo@payoflex.com or sales@payoflex.com.
Cancellation requests received at least three (3) business days prior to the end of the current service period will be processed for the applicable service period. Requests received after this period will be treated as cancellation requests for the next service period, and the current service period will continue as scheduled.
payoflex makes every reasonable effort to provide the best possible services to its users. In the event that a customer is not completely satisfied with a service, a refund request may be submitted for our review.
All refund requests are subject to verification and approval by payoflex. Refunds will be processed only after the issue has been investigated and the request is found to be genuine and eligible under this Refund Policy.
Where payment has been made using a credit card, the approved refund will be credited to the same credit card that was used for the original transaction. Similarly, where payment has been made through a payment gateway, bank account, UPI, or any other electronic payment method, the refund will be credited back to the same source account or payment instrument, subject to the policies of the respective bank or payment service provider.
The time taken for the refunded amount to reflect in your account may vary depending on the processing timelines of the issuing bank, payment gateway, or financial institution.
For any questions regarding cancellations, refunds, or this Refund Policy, please contact us:
payoflex Private Limited
Registered Office:
Unit No. 201, Second Floor,
NDM-1, Netaji Subhash Place,
Pitampura, Delhi – 110034, India.
Email:
salesinfo@payoflex.com
sales@payoflex.com
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